SmartDoor™ Never Rust Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smart Device, Smartphone Controlled, Customize Schedule, Multiple Pets, Medium – For Sale – Price

Reviews

1. 

   LJA – 27 February 2025

   SmartMode is super dumb
   This is an unreliable hunk of plastic that does not function as advertised; eats battery life too quickly and left a giant hole in my door. Ok. The hole is my fault. But the rest is PetSafe. The “Smart Mode” randomly turns off. I go through 12 C batteries a month at least. And even when it’s ’working’, it won’t open for dog. Don’t waste your money.

2. 

   Dorothy Petersen – 27 February 2025

   Great dog door.
   I liked the easy installation and functionality. I have had trouble keeping the collar fob on my dog’s collar. The attachment part on the fob seems to be too small to stay on the key ring circle. I have a call into the company but have not received a reply as yet. All said it works well and my dog likes it.

3. 

   Eric D. – 27 February 2025

   Doesn’t work as advertised
   I was using without any problem a cat door from SureFlap, but I wanted to control which cat could go out and when. After some research, I decided to buy the SmartDoor which was supposed to do the job.
   When I received it I learned I needed to spend an extra $100 to mount it to a wall. That door is big, much bigger than the SureFlap, hence a large hole in the wall, and a very cumbersome installation.
   The setup with the app is not straightforward, and the app is not as easy as it should be. If you need to change something in the schedule you cannot, you have to delete the scheduled action and reprogram it.
   I understand the idea behind the frosted flap, but an option to get a transparent flap will be appreciated. Imagine being a cat and having to use the door not knowing what’s going on on the other side. My cat used to enjoy their personal window with the previous cat door.
   The main issue is the door randomly not reading the microchip leaving a very frustrated cat not being able to use the door. The other problem is the very very very slow process of unlocking the door when a cat is in front of it (that’s when it works) which leads the cat to walk away from it before it’s fully unlocked.
   I’m very pissed off to have spent a lot of money on something which doesn’t live up to its promises. I can’t even step back and reinstall my previous cat flap, the hole in the wall is now way to big for it…

4. 

   Kindle Customer – 27 February 2025

   BEWARE!! I did the “used like new” option for a better deal, and it LOCKED ME OUT, WILL NOT WORK!!
   “v1.01 is not supported by the app anymore, please call customer support for a replacement”.
   I don’t have ability to get a replacement because it’s technically used, and I’m wondering if there’s even hardware advancements made since v1.01.. I called the company and they took foreverrrr to get ahold of, the first number they gave me was to a RECYCLING CENTER! and this was given to me directly by a representative on their website!! That’s ridiculous, not even a typo because it’s all over their website I realized later.
   But anyways I found a USA/Canada number eventually, and after waiting forever I got ahold of someone that ended up forwarding me to the technical department, who tried obfuscating the fact they just didn’t wanna tell me, I know he could of found out if he didn’t know, and the lady who forwarded me to technical told me they’d 100% answer that question, I got litterally no information about the hardware advancements whatsoever in any way, even when directly asking about the wifi module and RFID antenna/module.
   So the app locked me out, and the door won’t work whatsoever without the app, and I’m wondering if they locked me out because they upgraded the hardware since v1.01, or if this is just a bigger political scandal in itself, the software locking me out of something I buy is something I strongly disagree with, and a new standard needs to be set for smart products in general, they should not be allowed to do this, it’s 1 thing if the v1.01 hardware was shotty, but entirely different to lock users out of their own belongings JUST because they can.. And if the hardware was shotty in v1.01 that’s their own fault, no good reason whatsoever to lock people out of the app, not needed and that’s coming from a technical pro who codes for fun for about 16 years now.
   The wifi light on the product housing actually stopped lighting up at all when I was tinkering with the door, the Bluetooth and wifi both were refusing to work, and I remember reading reviews that mentioned the same thing, even though I was locked out of the app i experienced this as well, and maybe that’s a reason they wanted to abandon v1.01 but also not mandatory to lock people out just because problems that seem to be inconsistent, customer support maybe got tired of dealing with people complaining about the older versions, I’m not sure, personally I’m gonna order the door for full price and do further testing, and compare the hardware on the inside to see if there’s advancements on the physical side, or if this is a bigger scandal in itself.
   Also if you buy this door, don’t forget to call them and register your warrenty!
   Will edit my review after I receive the new version of this product.

5. 

   Cat Lover – 27 February 2025

   Not for small cats
   This door works great if you have larger pets. I got this for my cats to keep the dogs out of the garage where the litterbox is. My 20lbs cat had not issue pushing the flap open, but my petite 5lbs cat did not have a change. I left the door in unlock mode to get her used to it and give her more time to nudge it open but no luck. The magnets holding the door shut are too strong.
   I highly recommend this door for larger pets. Everything worked perfect, wifi connection, App.

6. 

   Jordan Shackelford – 27 February 2025

   I’m really hoping to save you the money and time you will waste if you buy this.
   I have never written a review before but this is an expensive yet super unreliable, poorly designed product. I want to save you the cost, effort, and time you will waste trying make this product work, only to ultimately find, as I did, that it is very poorly designed hardware and poorly designed software that will not deliver on its many promises. The app is very buggy and even after programming schedules you will find it resets often and may lock your pet in or out. The RF chip reader is very weak – even though it did initially find my cat’s chip ID during configuration, it never detected it when the cat neared the door, so I had to rely on the collar tag which is not ideal, as my cat doesn’t need additional tags on the collar that may fall off, get hung up, or otherwise annoy him. The door also often does not fully close, causing the motor to cycle as it tries to latch the door, which returns errors to the phone app, causing noise and wear and tear. I could go on but I won’t bother and neither should you. This is simply an awful product, as most other customers have also found.

7. 

   Tawnya Walters – 27 February 2025

   This is a nice quality built door. The reason for only 3 stars is that it doesn’t recognize my pets microchip. The settings do not allow to set time to unlock and then lock at another chosen time. Eg, unlock at 6am, lock at 7pm. Only 1 time,..and it’s to open only, crazy. The app simply does not give the options I was hoping for.

8. 

   Pizzaofen – 27 February 2025

   Schade, auf eine solche Klappe für größere Katzen, wo man den Ein- und Ausgang einzelner Katzen separieren kann, haben viele gewartet.
   Das Gerät erscheint mir sehr wertig gebaut und macht optisch einen guten Eindruck.
   Auch das die Klappe sich etwas schwerer öffnen lässt ist meiner Meinung nach gut, denn da diese recht “stramm” ist schließt sie dann auch entsprechend so sicher wieder.
   Bei der TierklappeConnect von Sureflap bleibt teilweise die Klappe offen und wir haben im Haus “ungebetene” Gäste, weil die Zugangsklappe nicht einrastet.
   Leider aber trotz des guten Eindrucks, sie funktioniert einfach nicht wie beschrieben.
   Der Microchip der Katze (Deutschland) wird nicht erkannt.
   Dachte zuerst es liegt an der Klappe und habe eine neue bestellt.
   Auch hier wieder keine Chance das der Chip sich anlernen lässt.
   War gestern beim Tierarzt und habe dort einen “frischen” und original verpackten Microchip auf beide Seiten der Klappe gehalten und auch dieser wurde nicht erkannt.
   Laut Beschreibung von Petsafe sollte das aber kein Problem sein.
   Leider ist so diese Klappe für mich so nicht verwendbar und hoffe das da softwaretechnisch nachgebessert wird. Die Klappe selbst zeigt ja an, das sich etwas vor der Klappe bewegt (eine kleine Anzeige blinkt blau bei Bewegung vor oder an der Klappe, somit kann es der Sensor nicht sein).
   Und nein, die Sensoren sind nicht defekt, da die Klappe mit dem recht klobigen Keyanhänger tadellos funktioniert:
   Aufgrund der Größe des Keyanhängers kommt auch dieser für mich nicht in Betracht.
   Schade, würde mich sehr freuen wenn hier gaaanz schnell von Seiten des Herstellers nachgebessert wird!
   So jedenfalls geht auch die Klappe Nr. 2 zurück !
   Eine Bekannte aus der Schweiz hatte übrigens mit der Klappe auch kein Erfolg.
   Wir können nur sagen: „3 Klappen probiert und dreimal erfolglos gewesen !“

9. 

   KAW1 – 27 February 2025

   This door is completely useless. When my cat uses it, it overswings, so swings back the other way before trying to return to the central point, which it then doesn’t have the power to do. It rests just in front of the central catches.
   To open it again requires a strong , sharp shove from a human. So once the cat is out, he’s stuck and vice versa.

10. 

    Jennifer – 27 February 2025

    A mis gatos les encanta entrar y salir cuando les gusta y con la plaquita solo pueden entrar ellos por lo tanto todos contentos

11. 

    S B. – 27 February 2025

    Software not supported. .
    We’ve bought 2 of these pet doors off amazon and both are not supported. .
    Contacted PetSafe and told us these doors should not be sold. .